Friday, August 15, 2014

What You Need to Know to Set Up a Data Center

The prospect of setting up a customer service company to support your growing retail business is certainly exciting. However, before you can ask recruitment to round up qualified customer service agents, you’ll need to set up a data center first. A data center is a huge group of network computers that function simultaneously to retrieve, store, and process data.

Since your agents will deal with a lot of customer data, including their contact information, mailing address, e-mail, mobile number, and specific instructions or requests, it’s a must to look into ways to ensure security in your data center. Since your agents can’t choose the customer to speak to or process requests for, you should know that there will be a lot of customer data sharing involved.

An unsecured network of computers can mean a high risk of leaked customer information, which may result in data breach. Since you certainly wouldn’t want your company to suffer the consequences of this violation, it’s wise to consider a remote server to manage and secure all your customer information.

By its name, a remote server is one that’s located offsite and managed by a fully capable third-party company. Having a remote server means you say goodbye to the hassle of setting up a secured data center on-site. With an IT solution company, you can be assured that your customer data is secure even when your in-house computers malfunction or crash.

Friday, August 1, 2014

Business is Faster and Easier with Cloud Computing

One of the biggest challenges small businesses face these days is the lack of resources, especially in terms of computer software and hardware. Some entrepreneurs see fit to obtain these resources and as a result increase their capital expenditures. However, this solution does not take advantage of the fact that thanks to the Internet, small businesses can now team up with other companies that already have sufficient computer resources.
This, in a nutshell, explains the concept behind cloud computing, where computer applications, processors, databases, and the like are shared throughout a network of multiple computers also referred to as ‘the cloud’. These computers can be located within a small geographic area, like a certain county, or interspersed throughout multiple locations, like several counties. Among other things, cloud service providers offer advantages in terms of data security, storage, and management.
Small businesses that utilize cloud computing don’t have to form separate IT teams to oversee and manage their computing needs. In addition, cloud computing encourages collaboration as businesses have greater freedom when it comes to sharing information among themselves. They can also do away with licenses as they have the ability to share computer applications with everybody else in the cloud.